Shipping policy

Shipping Policy

At Grace Harrison Design Co, we strive to deliver your custom and non-custom items as efficiently and quickly as possible. Please read our shipping policy for details on our shipping process, options, and related policies.

1. Processing Time

Orders will be processed during business days, Monday-Friday, and will exclude holidays and weekends.

  • Custom Products: Since custom products require personalization, please allow 7-14 business days for processing before shipment. The exact time may vary depending on the complexity of the order and our current volume.
  • Non-Custom Products: These items typically ship within 3-5 business days.

2. Shipping Options & Delivery Times

Based on participating shipping provider selected at check-out.

Please note that these delivery times are estimates and not guarantees. Delivery times may vary based on location, weather conditions, and other factors beyond our control.

3. Shipping Rates

Shipping rates are calculated based on the weight, dimensions, and destination of the package. The total shipping cost will be displayed at checkout.

4. Free Shipping

We offer free standard shipping on orders over $100.00 within the continental United States. This offer may not apply to international orders or oversized items.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the carrier's website to stay updated on its delivery status.

6. Shipping Address Accuracy

Please ensure that all shipping information is correct when placing your order. We are not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.

7. Shipping Issues

  • Lost or Damaged Packages: If your package is lost or arrives damaged, please contact us at graceharrisonandco@gmail.com within 7 days of the estimated delivery date. We will work with the carrier to resolve the issue and may offer a replacement or refund as necessary.
  • Delayed Packages: While we strive for timely delivery, unexpected delays can occur. If your package is delayed, please contact us, and we will do our best to assist you.

8. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at:

  • Email: graceharrisonandco@gmail.com